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6.9 Reporting bugs

  1. Currently there is no bug tracking or mailing list. If you are willing to set up such things, please let me know. Until then, mail all bug reports, fixes, and feature requests to sampo-plaindoc@iki.fi (this alias will help me sort my mail).

  2. I do not have resources or time to provide much end user support and specially LaTeX error debugging support. Please make serious effort to investigate and work around the problem before mailing me. If you must include your document or command output, please trim it to a minimal test case that will reproduce your problem.

  3. No confidentiality treatment is available for any communication you have with me regarding PlainDoc support. If you must have such treatment, you must pay for it.

  4. Please use common sense when reporting bugs. If I see version numbers missing or stupid mistakes I will not reply.

  5. I am a plain text person and a laggard in mail technologies. Some of the surest ways of getting your mail ignored are to use attachments, use HTML content, quote entire message without trimming away irrelevancies, fail to put your comments inline, or sending any content that looks like spam. Say what you have to say directly in the message body, including any code listings or command output. Do not use attachments!


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